MultiTracking (IVR)
A MULTI-TIER TRACKING SOLUTION
Nascomms Multitracking automatic call distribution and interactive voice response (IVR) system is the affordable tool to give your business the professional edge you need. Your business can manage its inbound calls for sales or customer service from the first customer contact.
What is an IVR?
Using an IVR (Interactive Voice Response) system in your business is like gaining a fully paid receptionist for free!
Your customers are greeted by a customized friendly message of your choosing that handles their calls quickly and efficiently, directing customers to the section of your business that can best handle their needs 24hours a day.
With Nascomms IVR setup, you can change greetings, track and direct your calls easily.
Even if you’re not running an enterprise call centre, your inbound calls are professionally answered using Nascomms MultiTracking IVR.
“PRESS 1” FOR AN AWESOME CUSTOMER EXPERIENCE
Nascomms provides your business with the tools to personalize IVR messages and prompts. Record customized greetings, messages and prompts so when your company receives those valuable incoming calls your customers receive a more professional and personalized experience with the confidence their call is being answered by the right person or department. “Press 1 for Sales” taken to a whole new level.
THRIVE WITH HIGH CALL VOLUMES
Only one number in your busy office? Nascomms IVR systems allow your business to easily handle multiple calls or high call volumes. Callers will automatically be directed to your business number (no matter where it is located) or department that is most capable of meeting their needs or have their calls directed to Nascomms call recording service.
COLLECT INFORMATION ABOUT YOUR CALLERS BASED ON THEIR INPUT
IVRs identify and record your customer’s needs and provide an automatic transfer of calls to the most appropriate team member or department based on their IVR input. Providing options to the customer reduces the amount of time staff need to deal with calls that use to be answered by the wrong staff or department.
SHARE THE LOVE!
When sudden success of a marketing campaign or unexpected call quantity increase, Nascomms Multitracking IVRs intelligent load distribution, evenly spreads calls amongst your staff in each department. If you have competitive sales staff (lucky you!), Nascomms solutions provide call balancing which distributes calls fairly amongst your team members.
ROUTE THE CALLER TO THE RIGHT STAFF MEMBER, DEPARTMENT OR LOCATION
Nascomms IVR will route your callers to the most appropriate department, the staff that is most qualified to meet their needs or even to an offsite location.
Use pre-recorded IVR messages
For quick setup times, Nascomms provides your team with pre-recorded IVR messages. When you have time, you can provide us with your own voice files or talk to us to arrange a professional customised recording option.
Improve your company’s image
Your small business or start-up company no longer has to invest in expensive equipment or services to take advantage of an IVR. Nascomms provides an economical service that can help your operation have a professional, larger company image. Calls can be routed to one or many numbers no matter how many people in your organisation. You can configure IVR prompts to direct your callers to talk to sales, service marketing or general enquiries etc. Regardless of what department the caller choses, they will be routed to the person on your team assigned to answer all of the calls while your employees will be notified of what the call is in regard to before answering your customer.
Answer the important calls first
Nascomms Multitracking and IVR allow your valuable calls to be automatically prioritized based on the caller’s value. Depending on the services your business offers, high-value customers, will be routed to the team member who is most suited to meet their needs. If all of your team are busy or calls are received out-of-hours, customers calls will be directed to your Nascomms call recording service where you can be notified of missed calls by email. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
